FAQ
Everything you might want to know before you send us your first order.
What can you buy for me?
Practically anything sold online that can be legally shipped — clothing, electronics, home goods, spare parts, collectibles and more, from large marketplaces or individual brand stores. If you're unsure about a specific item, just ask.
How is the price calculated?
Your total is the real product price plus our service fee (9.98%, or 2.99% for citizens of Ukraine) calculated on the product price. Delivery — the seller's shipping or our own courier — is quoted separately. You see the full breakdown on your invoice before paying.
How do I pay?
Write us one message with everything you want and we send a single invoice covering all your wishes. You pay securely by card or PayPal, whichever suits you. We only purchase the item once your payment has cleared.
How do I receive my order?
Whatever is easiest for you: shipped straight to your address, delivered to our office to collect, checked or tried on at our office before you take it, or brought to you by our own courier. Tell us your preference and we'll include it in your quote. Courier delivery is charged separately from the service fee.
What if I don't like the item?
Let us know within the retailer's return window and we'll arrange the return with the seller on your behalf. Once the seller accepts the return, we refund the product cost to you.
Am I protected from scam or fraudulent websites?
Yes — this is one of the main reasons people use us. You never enter your card on an unknown or risky website; you pay one trusted EU-based service securely. We deal with the seller directly, so if a shop turns out to be a scam, sends the wrong or counterfeit product, or fails to deliver at all, we take on the dispute and refund you the product cost. You're never left fighting a shady foreign site on your own.
What if the wrong, fake or damaged item arrives?
Tell us and send a photo. We raise it with the seller, handle the claim and the return, and refund the product cost. Dealing with unhelpful sellers, foreign languages and return forms is our job, not yours.
Are my purchases private and discreet?
Always. Whether it's a surprise gift for someone special, something personal, or an order from an adult shop, we handle every order with complete discretion. What you buy stays strictly between you and us.
Do you really offer 2.99% for Ukrainians?
Yes — it's a permanent part of our social mission. Citizens of Ukraine pay a reduced 2.99% service fee for the same full service and protection. A valid Ukrainian passport must be presented for each purchase at this rate to confirm eligibility. See our Ukraine programme page for details.
How long does it take?
We place your order as soon as payment clears — usually the same day. Delivery time then depends on the seller and shipping method, which we estimate for you in advance.
Which countries do you deliver to?
We're based in Prague and serve clients across the Czech Republic and the EU. Tell us your delivery address and we'll confirm before you pay.
What are my consumer rights?
Everything Czech and EU law gives you. As a consumer you may withdraw from the service contract within 14 days of concluding it; if you ask us to buy immediately and the purchase is completed, the withdrawal right for the service ends, and returning the goods then follows the seller's return rules — with us handling the whole process for you. Complaints are settled within 30 days at the latest, and you can always turn to the Czech Trade Inspection Authority (coi.cz) or the EU ODR platform. Details are in our Terms of service.